As a
Senior Customer Experience Specialist
here at Honeywell, you will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
You will report directly to our
Sr Cust Exp Supervisor
and you'll work out of our
San Luis Potosi
location on a
On-site
work schedule.
In this role, you will impact customer satisfaction and operational efficiency by managing complex customer inquiries, coordinating with multiple departments to resolve issues, and driving continuous improvement in customer care processes.
Responsibilities
Analyze errors in case of non-fulfillment of performance indicators using specific methods (RCA / Corrective action) and implement action plans to avoid recurrence
Take inbound calls
Issue and analyze complex reporting requests as needed
Act as project manager to ensure implementation of process improvement projects
Ensure operational...