**Responsibilities**:**Digital Customer Experience**:- Respond promptly to customer inquiries through various channels, ensuring a positive and efficient interaction.
- Proactively identify opportunities to enhance the digital customer journey.
- Implement strategies to improve overall customer satisfaction and loyalty.
**Website Support**:- Troubleshoot and resolve technical issues reported by users, collaborating with the IT team for complex problem-solving and demonstrating the ability to drive issues through to resolution.
- Monitor website performance, conduct regular checks, and ensure the website meets user expectations.
- Work closely with content creators and developers to maintain accurate and relevant website content, actively contributing to the timely resolution of any issues that may arise in these areas**Operational Excellence**:- Streamline and optimize operational processes related to website support, customer interactions, and issue resolution.<...