Job Details Employment Type: Full-Time
Location: San Pedro Garza Garcia, Nuevo Leon, Mexico
Job Category: Information Systems
Job Number: WD********
Key Responsibilities - Help Desk Support: Provide end-user support and training via the ITSM ticketing system. Address queries and resolve issues promptly.
- Learning Logs Maintenance: Maintain and update learning logs. Ensure accurate documentation of training and support activities.
- Expense Reporting Processes: Support ongoing expense reporting processes. Develop new capabilities to align with JCI's changing business environment and needs.
- SAP Concur Regional Admin Support: Act as a regional admin in Concur to support integration and administration. Monitor the regional integration file weekly and maintain exception processes.
- SAP Concur Authorized Support Contact: Act as an authorized support contact with SAP Concur. Submit cases for configuration, updates, reporting,...