Story Behind the Need

Business group: CRM, Sales & Branch Performance - Performance engineering team, part of Customer Servicing engineering in Scotia Digital, focused on providing solutions that assist front line staff across channels in deepening relationship with customers, providing better service and offering better products to them, and help improve sales & productivity along the way.

The group is a mix of architects, technology leads, business systems analysts, designers, SMEs, developers, and testers who innovate and transform, develop customer servicing technology roadmaps, ensure end-to-end project delivery, support day to day operations, write technical stories, develop and test code, manage stakeholders and related teams.

Project: to deliver changes for the Partial Mortgage Insurance Coverage project – new product for mortgage insurance that will be allowing customer to choose a lower % of mortgage insurance coverage as alternative options; On th...