POSITION SUMMARY

The Sr. Lead Manager - Internal Audit (Fraud Investigation) plays a critical role in overseeing the fraud risk management and investigation framework of the organization. The role is responsible for monitoring, reviewing and enhancing the fraud investigation process to ensure effectiveness, accuracy and regulatory compliance. Responsible for managing and monitoring internal audit investigations, ensuring high-quality, compliant, and timely case closures while driving process improvements and strengthening fraud prevention frameworks.

KEY RESPONSIBILITIES

• Case Management & Review : - Allocate customer cases from Customer Grievance Redressal to field teams pertaining to, review investigation reports for completeness, accuracy, and adherence to audit standards; ensure timely closure within defined TAT. Ensure overall quality is maintained in investigation quality and standards ...