Purpose & Overall Relevance

To drive consistency in execution of Retail training programs that support operational excellence and help us meet or exceed our business objectives.

Key Responsibilities

• Deploy a holistic and consistent Retail training approach that provides channel specific capabilities while identifying and maximizing cross‑channel synergies.
• Maintain yearly training budget and calendar for market and countries to optimize resource allocation and ensure existing and new programs are deployed across channels accordingly.
• Manage KPIs and monitor implementation of tools/programs to assess quality of trainings at retail and measure the impact to the business.
• Deploy training models, plans and modules to support the knowledge increase of the trainers and retail store staff in Brands, Products and Benefits.
• Align business needs assessment and develop appropriate training plans for countries learning gaps to...