Sr Support Engineer 2
This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value‐added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
Responsibilities
Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post‐production phases
Expertise in all WMS‐related technologies including MOCA, integration methods, and other 3rd‐party tools and utilities
Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY's continued solutions
Document change control and publish testing results transparently to the customer on a schedule
Bring in new ideas for automation, reuse, and service improvements
Deep understanding of BY's evolving SaaS offerings, features and functionality deployed for testing customers