What you’ll do


Customer Service


+ Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.

+ Enforces delivery of our operating model customer service standards.

+ Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.

+ Meets established service levels agreements for in-store services and order fulfillment

+ Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs


Operations


+ Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.

+ Establishes plan and follows up on execution of weekly price changes, promotional set-u...