Transform service delivery in healthcare as a Senior Service Delivery Manager. Lead software solution implementation while ensuring exceptional client satisfaction and continuous service enhancements.
In your role, you will be responsible for managing key client accounts and overseeing service delivery processes. With 10+ years of experience, you’ll work closely with both clients and internal teams to enhance delivery capabilities. Your leadership will guide the organization in maintaining high service standards and responsiveness to client needs.
Key Responsibilities:
• Supervise overall service delivery and project management
• Build and maintain robust client relationships
• Implement service performance tracking and improvement plans
• Manage all major incidents and client requests effectively
• Ensure alignment of services with business objectives
Requirements:
• At least 10 years in service delivery management, preferably in software
• Bachelor's deg...