Area(s) of responsibility

Job Title: Senior L1 Application Support Engineer / Analyst
Role Summary · Act as the first line of support for application incidents, service requests, and user
queries. · Log, track, and manage tickets using ITSM tools · Perform initial triage, diagnosis, and resolution of known issues using SOPs and
knowledge base articles. · Assist in resolving routine functional or operational issues · Escalate unresolved or complex issues to L2/L3 support teams with proper
documentation.
Application Monitoring & Support · Monitor application health, batch jobs, alerts, and system availability. · Provide day-to-day functional support to assigned business units or projects · Execute standard operating procedures accurately and on time · Perform basic checks such as service restarts, log validation, and data verification
as per SOPs. · Ensure applications meet availability and performance SLAs. · Identify opportunities to improve e