JOB SUMMARY

Reporting to the Manager, the Supervisor of Off Track Betting will oversee the day to day operational requirements of Greenwood Champions and assist the Manager in meeting short and long term departmental goals. Key objectives include budgetary goals, staffing and labour controls, wagering targets, identifying opportunities within our current processes, and ensuring exceptional customer service as we bring horse racing experiences to our guests and wow them with our hospitality.

KEY RESPONSIBILITIES

• Lead by example, to exhibit, encourage and motivate WEG’s Values and Beliefs.
• Monitor and maintain a safe and welcoming environment for our team members and patrons of Greenwood.
• Train and assist all Hospitality Attendants and Player Service Representatives in all aspects of the operation.
• Organize and control staffing schedules and payroll through our Kronos system.
• Appraise and monitor performance of perso...