Additional Information

Job Number:

Job Category: Rooms & Guest Services Operations

Location: The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Responsibilities

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check‑ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check‑in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold‑out situations and obtain satisfactory alternative accommodations when th...