Support Engineer 2 Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.
Responsibilities - Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post‑production phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution.
- Operate team provide advice to BY partners and customers regarding industry best practices and process methodology.
- Document learnings and create knowledge articles for repeated cases.
- Bring in new ideas for automation, re‑use and service improvements.
- Understand the SaaS offering, features and functionality deployed for a given customer.