Become an IT Operations Support Specialist in Vancouver and engage in vital IT infrastructure management. This full-time role focuses on enhancing user experience through effective support.
In this role, you'll address Tier 1 and Tier 2 technical support inquiries and provide essential assistance to end-users. Your responsibilities will include troubleshooting, creating documentation, and facilitating training materials while collaborating with the IS networking team. Your contribution will shape the success of our operations.
Key Responsibilities:
• Troubleshoot Tier 1 and Tier 2 support issues
• Provide remote assistance to end-users over various platforms
• Create and maintain clear process and training documents
• Participate in team huddles to strategize improvements
• Recognize opportunities to boost efficiency and cut costs
Requirements:
• 2-3 years in technical support roles
• Degree in Computer Science or equivalent
• Familiarity with Microsoft...