Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

All Job Posting Locations

Bogotá, Distrito Capital, Colombia, São Paulo, Brazil

Job Description

The Service Operation Manager is responsible for the end‑to‑end management of Technical Service backoffice operations, ensuring operational excellence, customer satisfaction, and data‑driven decision‑making. This role leads all backoffice activities supporting Technical Service, including customer case management, spare parts consumption, field and depot engineer scheduling, and service execution support. The Service Operation Manager acts as a People Leader, responsible for building, developing, and engaging high‑performing teams, fostering a culture of accountability, collaboration, continuous improvement, and talent development within the Service organization. In addition, this position owns the Busi...