Embark on a rewarding journey as a Swissport Field Services IT Technician, specializing in end user support. Your expertise will play an essential role in ensuring technology operates smoothly in the aviation industry.
As an integral part of the Swissport IT team, you will deliver first-level support for hardware and software issues. This role demands a proactive approach to troubleshooting and incident management, working directly with end users to solve their technology-related problems. Your efforts will directly contribute to operational efficiency and overall satisfaction.
Key Responsibilities:
• Assist with infrastructure and workplace support locally
• Troubleshoot and resolve on-site technical issues
• Perform remote diagnostics and support as needed
• Manage various SaaS products effectively
• Keep detailed records in the ticketing system
Requirements:
• 4-5 years of experience in desktop support
• Proficient communication abilities in English and...