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Responsibilities:

• Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services;
• Partner with support teams to ensure the proper monitoring of systems;
• Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues;
• Lead in assigned projects and work efforts;
• Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets;
• Assist the team with opening and moving changes through the approval process;
• Perform vulnerability remediations;
• Create technical documentation of solutions;
• Maintain Service Now Dashboards for ticket status reviews;
...