Responsibilities

• Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.
• Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments.
• Develop Python/Salt scripts to automate monitoring tasks, data extraction, and alerting workflows.
• Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.
• Work together with product owners, scrum masters, developers and testing teams (both cross‑functional and multi‑country teams) to perform gap analysis, observability assessment and monitoring requirements validation.
• Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements.
• Ensure that our deliverables meet standards for reliability,...