About the Role

We’re looking for a Team Lead in our Employee Benefits and Retirement Practice to champion service quality, support team development, and uphold our commitment to exceptional client experience. This role empowers others to succeed while maintaining a sharp focus on performance metrics, retention, and team culture.

Responsibilities

• Team Leadership: Lead and develop operational staff, establish performance expectations, and conduct regular evaluations.
• Strategic Planning & Implementation: Develop and execute strategic initiatives to enhance productivity and profitability, aligning with overall company objectives.
• Client Service Oversight: Ensure the delivery of exceptional client service, manage client relationships, and act as a point of escalation for client concerns.
• Technology Integration: Oversee the integration of technology solutions and address technology needs in collaboration with IT teams.
• R...