Take the reins as Team Lead for Professional Services at Rentman, where you will drive the onboarding and technical implementation for our valued clients. This role demands strong leadership and operational expertise in a SaaS platform.
In the Team Lead role, you'll manage a dynamic group located in Canada and the Netherlands. Your responsibility includes enhancing the Professional Services offerings, improving delivery processes, and achieving success targets. Your direct involvement in customer engagement will be pivotal for maintaining high standards and client satisfaction.
Key Responsibilities:
• Manage the Professional Services revenue and customer engagements
• Lead the team through performance discussions and development
• Run the complete delivery pipeline for onboarding services
• Define project priorities to optimize team utilization
• Ensure high-quality outcomes with consistent CSAT scores
Requirements:
• Over 4 years in Professional Services and...