Team Lead, Mailroom (Toronto)

As the Team Lead, Mailroom (Toronto), you will spearhead a team of dedicated professionals in a technology‑forward document management environment. You will drive efficiency by integrating advanced scanning and digital workflow solutions and serve as a central communication hub, collaborating seamlessly with cross‑functional teams, relationship managers, external vendors, and the finance department.

Key Accountabilities

• Team Leadership & Development
  • Partner with the Manager to establish strategic priorities, organize daily operations, and delegate workload across the team.
  • Lead weekly team check‑ins and initiate monthly/quarterly 1:1 meetings to review performance and foster professional growth.
  • Provide comprehensive training for new staff during onboarding and deliver ongoing refresher training.
  • Empower team members by providing procedural support, assisting with task prioritiza...