Team Leader
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support. As a **Team Leader** in **Mexico City.** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The Senior Team Leader is primarily responsible for the day-to-day leadership and performance of a team of agents and lead agents in the Customer Relationship Center (CRC). The Senior Team Leader will direct, supervise, evaluate and coach their direct reports ensuring an exceptional experience which delivers high levels of customer satisfaction, case resolution and NPS.
The Senior Team Leader will motivate and build strong relationships with the agents, their peers and the Percepta team. The position will address agent and team lead inquiries regarding company policies, case handling, key performance indicators and requires the ability to mento...