Sr. Professional and Executive Recruiter LATAM at Concentrix
Concentrix, a global customer experience services and technologies company, is seeking a Sr. Professional and Executive Recruiter for the LATAM region.
Essential Functions/Core Responsibilities: - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
- Communicate expectations to employees and provide timely update...