Elevate your leadership career with LendCare as a Team Leader in the collections department. Foster performance-driven culture, coach your team, and handle customer escalations effectively.

As a Team Leader at LendCare, you will lead a high-performance team of collectors while overseeing productivity and attendance. This role requires a strong understanding of collections processes and a commitment to developing staff through ongoing training. You will also manage customer complaints and ensure key performance indicators are consistently exceeded.

Key Responsibilities: • Lead and mentor a team of collectors • Validate attendance and oversee timekeeping • Deliver ongoing training for skill development • Handle complex customer complaints professionally • Compile daily performance reports and forecasts

Requirements: • 2+ years in a leadership role in collections • Proven success track record in similar roles • Strong knowledge of collections industry practices ...