What does a Team Lead do?

• You provide mentorship, guidance, and career development to members of your team.
• You implement escalation channels by mutually agreed‑upon procedures.
• You lead a high‑performing team through an exciting transition to build problem‑solving, critical thinking, analytical, and technical capabilities that enable the department to develop deeper, more scalable solutions.
• You establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• You identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements

• 1 year of prior relevant people‑management experience in the BPO or call‑center industry.
• A strategic thinker with strong analytical and creative problem‑solving skills.
• Experience providing constructive criticism and implementi...