Team Leader Sales and Project Support - Customer Service

Responsibilities

• Oversee day‑to‑day operations of the Sales & Project Support team and support individual team members through one‑to‑one guidance.
• Allocate tasks and manage workload across the team, ensuring balanced distribution.
• Ensure deadlines and performance targets are met.
• Handle escalations and complex issues, supporting team members in resolution.
• Monitor and report outstanding observations related to turnover and forecast.
• Supervise order processing, shipping, and returns with Sales, Logistics, Finance & Invoicing.
• Ensure accurate and timely communication with customers throughout the product lifecycle.
• Approve complex configurations and verify data accuracy across lifecycle phases.
• Coordinate shipping, resolve delivery or product conformity issues.
• Manage stock reassignment and returned/reworked it...