We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.

Team Leader - WFM - Bilingual

Location: Colombia - Medellín.

Contract: Full-time, indefinite term.

Salary Range: 3´400.000 COP.

Purpose of the Role

The Team Leader in the Workforce Management (WFM) Department plays a crucial role in overseeing the day-to-day operations of the team. This position requires strong leadership skills, a deep understanding of workforce management principles, and the ability to effectively coordinate and optimize staffing resources.

Key Responsibilities

• Lead and manage a team of workforce management analysts, ensuring their productivity and effectiveness in achieving departmental goals.
• Provide guidance, coaching, and support to team members to enhance t...