Main Activities

• Determine the severity of an incident that has been raised by the business (per risk definition)
• Ensure successful and timely restoration services of major incidents
• Identity application related issues and determine the trends to avoid replication
• Develop and drive SWOT opportunities for reoccurring incidents
• Establish a proper issue detecting mechanism and build useful dashboards
• Work in partnership with senior IT subject matter experts and business counterparts to identify opportunities that drive business value and improve effectiveness
• Establish and maintain timely communications with all stakeholders to ensure they are informed of service status
• Manage stakeholder expectations and update people on progress or slippages
• Host both technical and managerial conference calls, and facilitate effective incident management throughout the incident lifecycle
• Spin‑u...