Elevate customer experience at Clariti by becoming a Technical Account Manager. Provide dedicated technical leadership, ensuring high-quality support and proactive guidance for premium clients.
In this role, you will report directly to the VP of Customer Experience, acting as the primary technical liaison for assigned accounts. Your responsibilities include managing escalations, leading technical meetings, and ensuring clients are informed of crucial product updates. Partnership with Support and Customer Success is essential for cohesive service delivery and customer satisfaction.
Key Responsibilities:
• Own escalations and provide senior technical judgment
• Manage regular customer technical review cadences
• Keep customers updated on support and product changes
• Drive internal alignment among teams for customer commitments
• Maintain thorough documentation of project milestones
Requirements:
• Minimum 5–7 years in Technical Account Management or similar ro...