Join Clariti as a Technical Account Manager and lead high-stakes customer engagements. Ensure premium support with proactive guidance and technical expertise in this customer-facing role. Reporting to the VP of Customer Experience, this role is essential for driving technical execution and delivering on commitments. You will partner with Support and the Customer Success Manager to maintain account health and ensure successful service delivery to clients. Focus on resolving escalations, tracking issues, and leading communication to ensure high-quality support. Key Responsibilities

Own technical support and day-to-day execution for accounts Manage escalations with senior technical judgment Facilitate regular meetings with customer stakeholders Communicate proactively about product updates and issues Maintain detailed documentation across teams Requirements

5–7+ years in Technical Account Management or similar 3+ years supporting an Enterprise SaaS platform Robust techni...