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Description
The Opportunity (Hybride Ottawa)
We are seeking a highly analytical, client-focused, and commercially-savvy Technical Account Manager based in the Ottawa area to partner with our high-volume enterprise customers.In this role, you will be the dedicated technical advocate, strategic advisor, and primary support liaison for Kickbox's premium clients, ensuring they maximize the value of their verification services. You will oversee the complete post-sales lifecycle: leading technical onboarding, acting as the bridge to our technical support desk for escalations, managing verification credit allocations, maintaining usage logs, and producing comprehensive reports. By monitoring usage patterns and ensuring a seamless technical experience, you will work closely with our Sales team to identify expansion opportunities and protect recurring revenue.Key Responsibilities1. Client Onboarding & Sales Collaboration