Join Grenier Volkswagen as a Technical Advisor, bringing your customer service expertise to a leading automotive team. Enjoy a stable environment, flexible hours, and a focus on customer satisfaction.
In this permanent position, you will manage appointments, answer calls, and oversee courtesy vehicle operations. Your organizational skills will play a crucial role in handling multiple IT platforms and work orders. You will also liaise with customers regarding parts and warranty claims, ensuring they receive top-notch service.
Key Responsibilities:
• Open and close work orders efficiently
• Schedule appointments and manage customer calls
• Oversee fleet of courtesy vehicles
• Follow up on parts orders and warranties
• Process extended warranty claims accurately
Requirements:
• Experience in the automotive field is required
• Strong customer service skills with a public focus
• Excellent organizational abilities to handle multiple files
• Proficient in ...