Elevate your IT career with FCC as a Technical Analyst on the Service Desk team. You'll engage with clients across various channels, ensuring quick and effective support.
As a Technical Analyst, you'll serve as the first point of contact for IT assistance, addressing customer issues efficiently. This permanent role involves diagnosing technical problems and communicating solutions to diverse users. Your contribution ensures that FCC provides excellent technology support across the organization.
Key Responsibilities:
• Offer IT support via phone, email, chat, and in-person
• Investigate and resolve service desk incidents effectively
• Maintain accurate documentation for all support interactions
• Improve knowledge base content for future reference
• Follow ITIL-aligned practices to enhance service quality
Requirements:
• Strong problem-solving and analytical skills
• Excellent communication abilities for varied user levels
• Experience in IT support or a...