Location: Mississauga, Ontario (Hybrid 2 days/week in office in Mississauga)

Skills: 7+ years Business Systems Analyst, 3 years of Salesforce Core, SQL Queries, IIBA CBAP CCBA certification, AI, Agile

Industry: Healthcare

Job Description

We are seeking an experienced Technical Business Analyst – Salesforce Core to support a healthcare-focused Customer Care transformation initiative. The successful candidate will work closely with business stakeholders, product owners, and technical teams to analyze requirements, optimize Salesforce Core capabilities, and deliver high-quality solutions that enhance customer care operations.

This role requires a strong background in business systems analysis, hands‑on Salesforce experience, and the ability to translate complex business needs into clear functional and technical requirements.

Key Responsibilities

• Collaborate with business stakeho...