Become an integral part of our team as a Technical Customer Support Specialist. Deliver outstanding support to clients, addressing inquiries and troubleshooting effectively in a collaborative environment.
This office-based role centers on providing first-contact assistance for technical issues. You'll be responsible for responding to customer inquiries, logging incidents, and resolving common software problems swiftly. Your attention to detail and proactive communication will ensure a seamless flow of information between clients and support teams.
Key Responsibilities:
• Respond promptly to customer inquiries via multiple channels
• Accurately document customer issues in the ticketing system
• Troubleshoot common software and connectivity issues
• Identify and escalate complex matters to higher-level support
• Manage the knowledge base for accuracy and relevance
Requirements:
• High school diploma or equivalent experience
• 1-2 years in technical support o...