Objective: Own end-to-end technical leadership for Amazon Connect ecosystem and integrations.

Key Responsibilities:

• Own D1 + TPSS integration with Amazon Connect
• Ensure alignment between:
  • IVR / Contact flows
  • APIs (Lambda / backend services)
  • External systems (TPSS, D1 and downstream apps)
• Provide hands-on troubleshooting support for complex integration issues

Ideal Profile:

• Deep Amazon Connect + AWS (Lambda, API Gateway, S3, Cognito) experience
• Benefit to have background knowledge on FIS D1