Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Technology for Global Banking and Markets by ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Demonstrate expertise in Windows, mobile technologies, desktop hardware/software, printing, TCP/IP and standard applications
• Fields incoming help requests from end users via both telephone and e-mail in a professional, courteous, effective, and efficient manner.
• Resolve 80% of technical support issues on ...