Technical Operations Associate- Scotiatech

Requisition ID:

Purpose

Contributes to the overall success of Technology for Global Banking and Markets by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities comply with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Demonstrate expertise in Windows, mobile technologies, desktop hardware/software, printing, TCP/IP and standard applications.
• Fields incoming help requests from end users via telephone and e‑mail in a professional, courteous, effective, and efficient manner.
• Resolve 80% of technical support issues on the first call; assign to proper resolver teams if needed.