Become a key player at SAP as a Technical Operations Manager focused on CX Cloud. Guide customers through their cloud journey while ensuring service excellence and technical support.
As a part of the CX Cloud Operations Unit, your role involves resolving customer incidents, managing compliance, and leading internal projects. Your ability to build relationships and maintain high standards of service delivery will be crucial in enhancing customer satisfaction. Your proactive learning in cloud technologies will also benefit your role and team.
Key Responsibilities:
• Onboard customers in CX Cloud Operations
• Resolve incidents and manage escalations
• Support internal teams with technical insights
• Ensure compliance in service delivery management
• Deliver reports as required for both clients and management
Requirements:
• Bachelor’s degree in Computer Science or similar
• 2+ years in IT project management
• 2+ years working directly with customers
• K...