Responsibilities & Key Objectives Technical Expertise: Remote Robot Operations ● Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols. ● Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms. ● Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency. ● Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability. Strategic Escalation & Technical Leadership ● First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles. ● Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required. ● Development Feedback Loop: Translate complex field data and technical challenges into acti...