Champion technical service management as a Technical Manager focused on maintenance workflows and client interactions. Drive team performance and service delivery while enhancing customer satisfaction.
This role is ideal for an individual with 6+ years in a technical management position and a solid understanding of service processes. You will lead a service team, create service scopes, and track operational progress. Effectively communicate with clients to identify needs and implement creative solutions for service delivery.
Key Responsibilities:
• Manage service team and day-to-day client interactions
• Develop and track service delivery plans
• Enhance documentation of service methodologies
• Solve customer issues and improve satisfaction
• Foster technical relationships with new and existing clients
Requirements:
• 6+ years of relevant experience in technical services
• Diploma or Degree in Electrical/Mechanical Engineering or Computer Science
• Stro...