Become an essential part of Netdigix Systems as a Tier 2.5 Technical Specialist, specializing in client support and IT solutions in Vancouver. Your expertise will shape client relationships and service excellence.

As a pivotal team member in the IT department, you’ll engage in client onboarding, manage complex challenges, and ensure high satisfaction rates. We seek candidates with 3-5 years of experience in an MSP setting, with a strong command of RMM and PSA tools. This intermediate role offers substantial career advancement opportunities.

Key Responsibilities: • Oversee client technical relationships as the primary contact • Manage and lead IT infrastructure projects from inception to launch • Handle complex client accounts with thorough tracking and resolution • Formulate and apply targeted technical support strategies • Collaborate with cross-functional teams to drive service excellence

Requirements: • 3-5 years in client services or IT support roles • St...