Elevate your career as a Customer Service and Technical Support Representative in a supportive environment. Engage customers through calls and online support, addressing technical issues efficiently.
This on-site role is crafted for individuals with a passion for technology and customer engagement. You will need a strong foundation in customer service, with an emphasis on resolving product inquiries and enhancing user experience. Your responsibilities will include maintaining product knowledge to deliver exceptional service and support to clients from various backgrounds.
Key Responsibilities:
• Resolve technical inquiries about products
• Welcome customers following guidelines
• Cultivate rapport and demonstrate empathy
• Clarify requirements and use decision-support tools
• Document customer interactions accurately
Requirements:
• 1 year of relevant customer service experience
• High School diploma or GED is essential
• Excellent communication skills ...