Responsibilities

Provide comprehensive technical support services to the Client’s internal customers and service providers.

• Assess reported issues and work directly with Client’s service providers for escalation and timely issue resolution.
• Effectively communicate with Deskside Supervisor regarding asset management and break/fix processes.
• Effectively communicate with the Deskside Supervisor regarding any Help Desk related issues or processes. Provide setup and support services for conference rooms.
• Follow established Asset Management processes.
• Report any potential problem cases to the Deskside Manager. (Build a “proactive” environment)
• Perform IMAC-related tasks as assigned.
• Effectively consult with the Deskside Manager on any cases where high-level technical support is needed.
• Replicate and resolve customer incidents in the software & hardware environment.
• Escalate ...