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Technical Support Engineer 1 Line (Psp) (Xico)

Student-Friendly Entry-Level
Company

Link-Worldwide

Location

valle de chalco solidaridad, Mexico

Posted

May 28, 2026

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About This Opportunity

Responsibilities
  • Communicating with customers and handling their requests through various communication channels
  • Independently analyzing complex cases and assigning tasks to the second line, development in JIRA
  • Processing of assigned tasks in JIRA
  • Analyzing logs in Splunk, experience with Splunk is welcomed
  • Testing requests in Postman, experience is welcomed
  • Ability to independently search for information using all available information sources
  • System performance control
  • Assisting related teams in solving tasks
Requirements
  • At least 2 years of experience in supporting card processing systems, alternative payment methods
  • Knowledge of card processing operations principles (authorization and clearing)
  • Basic knowledge of card methods (EMV, 3-D Secure, COF, VTS/MDES)
  • Basic Postman, Splunk, JSON skills
  • Experience with Jira, Confluence, incident managemen...