Provide exceptional support as a Technical Support Engineer focusing on cloud-native solutions across Malaysia. This role emphasizes customer satisfaction and technical expertise.
We are looking for 2–3 After-Sales Engineers to join our team, providing vital technical guidance for enterprise cloud projects. Collaborate with sales to draft bids and prepare implementation plans. You’ll maintain robust relationships with clients, troubleshoot issues, and analyze customer feedback to enhance product offerings while participating in marketing exchanges.
Key Responsibilities:
• Deliver on-site technical support and training
• Collaborate on proposals and client engagement
• Maintain strong relationships with existing clients
• Collect customer feedback for product improvements
• Participate in marketing and technical partnerships
Requirements:
• Bachelor’s degree in Computer Science or similar
• 3+ years in IT hardware/software or cloud
• Excellent negotiatio...