Join Bentley Systems’ Global Product Support organization as a Technical Support Engineer , delivering expert technical guidance across Bentley’s product portfolio. You will collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real‑world enterprise environments using industry‑leading engineering software.
Responsibilities - Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support.
- Engage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues. Collaborate quickly with global teams, developers, and cross-functional partners.
- Identify, troubleshoot, and escape advanced software and networking problems as necessary. Address and refer complex software and network‑related issues when appropriate.
- Keep precise records of user support cases and share relevant documentation wit...