MacLean Engineering seeks a Technical Support Specialist for their Collingwood, Ontario office. This role involves delivering second-level help desk support while transitioning between Collingwood and Owen Sound.
In this Intermediate Help Desk Support position, you will be instrumental in assisting with hardware and software issues while concurrently managing multiple support requests. Your ability to communicate technical concepts to non-technical users is crucial in ensuring efficient operations. Join a dedicated team focused on high-quality mining equipment solutions.
Key Responsibilities:
• Troubleshoot and resolve hardware and software issues
• Configure and install desktops, laptops, and tablets
• Assist in network troubleshooting with the team
• Document issues for improved knowledge sharing
• Support IT projects as assigned by management
Requirements:
• 3-5 years relevant technical support experience
• Solid understanding of networking concepts
...