Position: Customer Technical Support Specialist
Location: Mexico City, Mexico- 5x a week onsite M-F
Salary Range: $*****k USD Annually (Will be paid in Mexican Pesos)
Required Skills & Experience
- Minimum of 4 years of experience in technical support, product support, application support, or a comparable role - Proven ability to manage complex escalations in product‐ or technology‐driven environments
- Demonstrated experience diagnosing and resolving advanced hardware and software issues, including connected devices, system dependencies, and end‐to‐end product workflows
- Strong analytical thinking, troubleshooting expertise, and root‐cause problem‐solving capabilities
- Ability to navigate ambiguity, effectively prioritize work, and maintain ownership of complex issues through full resolution
- Experience collaborating cross‐functionally with Product, Engineering, Operations, or related teams
- Excellent written and verbal communication skills, ...