Drive operational excellence at EY Managed Services as a Technology Operations Analyst specializing in SAP BASIS. Focus on enhancing system performance and troubleshooting critical issues.

This senior role requires providing end-to-end SAP BASIS support while managing incidents and user roles. You will work collaboratively within technical teams, optimizing SAP systems across different environments and ensuring adherence to service level agreements.

Key Responsibilities: • Provide comprehensive SAP BASIS support services • Monitor and analyze system performance and health • Address incidents and requests in line with SLAs • Manage user roles, authorizations, and audits • Conduct thorough troubleshooting and root cause analysis

Requirements: • Bachelor’s degree in IT, Computer Science, or related field • 3+ years of SAP BASIS experience in Managed Services • Preferred certification in SAP BASIS or SAP HANA • Knowledge of cloud environments (AWS, Azure, GCP) • ...